Business Process Management

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To analyse and optimise business processes within Operations for a country or business unit to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with world class operational excellence standards and regulatory requirements.

Qualifications

Minimum Qualification: 

• Advanced Diploma - Engineering Sciences Study Direction (Required)
• First Degree - Engineering Sciences Study Direction

Experience Required :

• 3 - 4 years experience in Operations
• Experience in working with cross-functional teams and managing stakeholder relationships.
• Knowledge of banking products, operations, and regulatory requirements in the financial sector.
• 5 - 7 years experience in Operations
• Experience and knowledge of process improvement methodologies (i.e. Lean Six Sigma or Lean), and the ability to interpret data.
• Experience in business analysis, process flow and business process improvement.
• Experience required in development and implementation of RPA solutions using various automation tools
• Operations business lines knowledge / experience – understanding of business line products and the inter-connectedness of other products (upstream and downstream ) in the value chain

Key Outputs :

• Execute on Business Process Management plans and provide input to the execution of strategic objectives and track progress through BPM plans.
• Define the problem and / or opportunity statement for operations excellence or small automation improvements and agree on the high-level value chain to ensure a smooth end-to-end process and strong solution is obtained.
• Develop business cases for operations excellence or small automation initiatives by setting the baseline, quantifying the benefits,
  obtaining business buy-in and track benefits for identified continuous improvement and ensure benefits are realised as per the stated objectives.
• Collaborate with the relevant stakeholders to identify and understand the identified opportunities for business process
  improvement and/or small automation, by gathering the required data to obtain a comprehensive understanding of the end-to-end business process.
• Partner with business stakeholders to design and develop the end-to-end Process Visualisation diagram to depict the current
  state of the Business / Operations as well as ensure an understanding and alignment on focus points that can be targeted to improve Business / Operations.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Making Decisions
• Resolving Conflict
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Automation Acumen
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Continuous Process Improvement
• Creative Problem Solving
• Data Analytics & Visualization
• Data Measurement
• Operations Risk Management
• Process Analysis and Redesign
• Process Governance
• Process Management
• Solution Design & Enablement
• Use of Process Design Tools & Systems

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