Customer Claims Handler

Location: Douglas, Isle of Man

Closing date for applications: 14th October 2025

The opportunity: 

In our corporate Customer Services team, we pride ourselves on delivering exceptional support to our customers. We now have an exciting opportunity to join us as a Customer Claims Handler—a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. We are eager to welcome enthusiastic individuals who share our commitment to outstanding customer experiences.

As a Customer Claims Handler, you’ll guide customers through every step of their claim, offering reassurance, practical support, and clear information. Your role is to process claims efficiently, answer questions, and help customers feel confident and cared for throughout their experience with Zurich. This role is ideal for someone passionate about helping others, with excellent communication skills, who thrives in a fast-paced environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. 

What you’ll do:

• Efficiently process and manage customer requests from start to finish,handling surrender requests.
• Communicate with customers to gather information, provide timely updates, and offer support every step of the way.
• Accurately enter and maintain customer data in our systems, ensuring records are always up to date.
• Analyse requests, investigate issues, and collaborate with stakeholders to deliver prompt solutions.
• Apply your knowledge of regulatory requirements and Anti-Money Laundering (AML) procedures to protect our customers and business.
• Participate in regular training and team meetings to grow your skills and contribute to our collective success.

What we’re looking for:

• Friendly, approachable, and an excellent communicator.
• Detail-oriented with strong organisational and analytical skills.
• Proficient in Microsoft Office and eager to learn new tools.
• A true team player who can also work independently.
• Previous experience in a customer service or office environment (insurance or financial services experience is a plus).
• Awareness or understanding of Anti-Money Laundering (AML) processes and a commitment to compliance.

Why Zurich?  
Aside from our fantastic office space, we have: 

• A great benefits and reward package. 

• A supportive and welcoming team environment. 

• Opportunities for growth and development. 

• Fun company events and team-building activities. 

• The chance to make a real impact on our customers’ lives 

Who are we? 

We are Zurich Integrated Benefits and International Life.
 
We provide life and savings products to markets around the world.   
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.       
 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.