IT & Operations Associate

Job Description: 

Working hours: 9:00am to 5:30pm

We are looking for a proactive and customer focused Entry-Level IT & Operations Associate to join our IT & Operations team. This role serves as the first point of contact for all IT-related queries and plays a vital role in maintaining smooth technical operations across the business. 

You will provide front-line support for hardware, software, and network issues, assist with user account management, and support staff onboarding/offboarding. The role also includes responsibilities related to meeting room setups, access control systems, and coordination with third-party contractors. You’ll work closely with the Chief Information Security Officer to ensure compliance with information security policies and contribute to the continuous improvement of IT support processes. 

Key Responsibilities: 

• Act as the first point of contact for all IT queries 

• Troubleshoot and resolve basic hardware, software, and network issues 

• Escalate unresolved issues to second-line support or relevant teams 

• Configuration of laptops for new/existing staff 

• Manage user accounts (e.g., password resets, access permissions) 

• Maintain accurate documentation of issues and resolutions

• Assist with staff onboarding and offboarding processes 

• Support meeting/training room setups and AV equipment 

• Help deliver Local and Global IT projects and initiatives 

• Liaise with third-party contractors in support of the Premises Manager 

• Maintain and support the access control system 

• Support the Chief Information Security Officer in enforcing information security policies 

• Ensure compliance with all relevant legislation, including Health & Safety, Data Protection and Information Security   

• Ensure health, safety and wellbeing is a priority in all that you do  

• Undertake such training as necessary to allow for job progression   

• Other duties as assigned by the IT Managers    

Skills & Experience Required: 

• Information technology qualifications (desirable) 

• Strong knowledge of Windows OS, Microsoft 365, and basic networking (desirable) 

• Excellent communication and customer service skills 

• Ability to manage multiple tasks under pressure 

• Interest in emerging technologies such as AI 

 Personal Attributes: 

• Problem-solving mindset with attention to detail 

• Team player with a proactive attitude 

• Willingness to learn and adapt to new technologies 

• Professional and approachable