Senior Administrator - Client Services

Senior Administrator – Client Services

Our client is seeking an experienced Senior Administrator – Client Services to take responsibility for a complex portfolio of trusts, companies, and wealth structures. This is a client‑facing role requiring strong technical expertise, commercial awareness, and a commitment to delivering outstanding service to high‑net‑worth clients.

You will work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long‑term client relationships.

Key Responsibilities

Client & Service Delivery

• Manage a diverse and complex portfolio of trust and corporate structures
• Act as a key point of contact for clients, intermediaries, and stakeholders
• Ensure statutory, regulatory, and administrative requirements are met to a high standard
• Deliver timely, accurate, and professional client communication
• Identify opportunities to enhance client service and develop new business
• Act as Director on client companies, subject to Senior Management approval

Commercial & Financial

• Meet personal targets for time recording, utilisation, and working capital
• Monitor and control WIP across your client book
• Support prompt billing and fee collection
• Work with Client Directors to improve portfolio profitability
• Coach junior colleagues on billing, cash collection, and commercial awareness

Risk & Governance

• Identify and mitigate risk within your client portfolio
• Ensure compliance with local regulatory and governance requirements
• Escalate issues in line with internal policies
• Support strong relationships with regulators through high standards of governance

Team & Leadership

• Provide technical guidance and mentorship to junior team members
• Promote best practices and positive behaviours
• Support team morale, development, and performance

About You

Experience & Technical Skills

• Significant experience in trust, fiduciary, or wealth administration
• Proven track record of servicing high‑net‑worth clients
• Strong technical knowledge of trust and corporate structures
• Experience handling complex transactions and client requirements
• Ability to clearly explain technical matters to clients and colleagues

Personal Attributes

• Client‑focused with excellent relationship‑building skills
• Highly organised with strong prioritisation and time‑management abilities
• Professional, adaptable, and confident under pressure
• Self‑motivated with a strong drive to exceed targets

Qualifications

• Holds or is studying towards a relevant professional qualification
• Willing to maintain ongoing CPD in line with qualification requirements

Languages

• Fluent in English
• Additional language skills are an advantage