Business Service Operations Engineer

We are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:

• Excellent customer service skills
• General IT/technology understanding
• Highly motivated and willing to develop/learn
• Good problem solving skills
• Excellent Communication skills, both verbal and written
  

To drive the role forward, the individual will become an integral part of the frontline support team for our business customers, with a primary focus on service delivery and coordination. This office-based role provides a seamless and professional service that ensures customer requests and issues are resolved efficiently and to the highest standard. The successful applicant will handle a diverse range of service delivery responsibilities, including managing customer service requests, overseeing the provisioning, maintenance, and cancellation of enterprise business services, coordinating the delivery of business customer order requests, and taking receipt of deliveries. The role operates normal working hours of Monday to Friday between 8:30am and 5:00pm but can be flexible between the hours of 8am and 6pm.

To drive the role forward, the individual will become an integral part of the frontline support team for our business customers, with a primary focus on service delivery and coordination. This office-based role provides a seamless and professional service that ensures customer requests and issues are resolved efficiently and to the highest standard. The successful applicant will handle a diverse range of service delivery responsibilities, including managing customer service requests, overseeing the provisioning, maintenance, and cancellation of enterprise business services, coordinating the delivery of business customer order requests, and taking receipt of deliveries. The role operates normal working hours of Monday to Friday between 8:30am and 5:00pm but can be flexible between the hours of 8am and 6pm.

JOB PURPOSE
As a Business Service Operations Engineer, you will be an integral part of the frontline support team for our business customers, with your primary focus on service delivery and coordination. This office-based role provides a seamless and professional service that ensures customer requests and issues are resolved efficiently and to the highest standard.
In this Service support role, you will handle a diverse range of service delivery responsibilities, including managing customer service requests, overseeing the provisioning, maintenance, and cancellation of enterprise business services, coordinating the delivery of business customer order requests, and taking receipt of deliveries. You will be the central point of contact for business customers, managing their service lifecycle from initial request through to completion.
The role demands a strong sense of ownership and accountability for the service delivery process. Where customer issues arise that require technical resolution, your knowledge of our products and services will enable you to support and assist technical teams in resolving problems efficiently.
It is desirable that when escalation to specialist engineering teams is necessary, you are expected to review the resolution process and include your knowledge to the documented solutions to build our product knowledge for future reference.
This is an office-based position with no requirement for travel to customer sites
The role operates normal working hours of Monday to Friday between 8:30am and 5:00pm but can be flexible between the hours of 8am and 6pm.
A high level of communication and professionalism is essential, alongside the ability to adapt to shifting priorities, work independently, and take full ownership of customer service requests to drive them through to completion.